Coa's products and services are provided by Orchid Health, Inc., a Delaware corporation, doing business as Coa (“Coa,” “we,” “our” or “us”). These Terms of Service (“Terms”) are a legally binding contract and govern your access to and use of Coa’s software application and other digital products and services (collectively, “Services”). It is important that you carefully read and understand these Terms. By using the Services, you agree to be bound by these Terms. If you do not agree to these Terms, you should not use the Services.
These terms provide important information, including our limitation of liability, your waiver of any right to participate in a class action, and your agreement to resolve any disputes between you and Coa by binding individual arbitration. By using the Services, you agree to be bound by these Terms.
IN THE EVENT OF A MEDICAL EMERGENCY, CALL 911. THE SERVICES DO NOT CONTAIN MEDICAL ADVICE.
1. Use of Our Services
Coa provides a platform that enables users of Coa’s Services to connect with a licensed therapist whom will conduct a therapy consult or to join an educational class on emotional fitness. Coa IS NOT ENGAGED IN THE PRACTICE OF MEDICINE OR MENTAL HEALTH CARE, DOES NOT PROVIDE MEDICAL SERVICES OR MENTAL HEALTH TREATMENT, AND IS NOT A HEALTH CARE PROVIDER. THE CLINICIAN WITH WHICH YOU ESTABLISH A TREATMENT RELATIONSHIP IS SOLELY RESPONSIBLE FOR PROVIDING YOU WITH MEDICAL SERVICES. WE ONLY ACT AS A TECHNOLOGY PLATFORM TO CONNECT YOU WITH CLINICIANS WHO MAY BE INTERESTED IN PROVIDING YOU WITH MEDICAL SERVICES. Coa does not provide any medical advice, diagnosis, or treatment suggestions. This is the responsibility of your Clinician. Any health information services, suggestions, or other content on the Services are for informational purposes only. You assume full responsibility for the use of any information obtained through the Services and agree that we’re not responsible or liable for any claim, loss, or damage arising from using that information. If you rely on any information provided by us or on the Services, you do so at your own risk. Coa does not guarantee response times for any communications between you and your Clinician using the Services. The Services are not designed or intended for use in emergency situations. Emergency and urgent questions and situations should be directed immediately by telephone or in-person to qualified professionals (e.g., in the United States, call 911 and/or visit an urgent care center). Coa is designed to enable you to make therapy consult appointments mental health professionals.
When using particular Services, you are subject to any guidelines, rules and/or additional terms and conditions applicable to those Services, as may be posted on the Services from time to time. All such guidelines, rules and/or additional terms and conditions are hereby incorporated by reference into these Terms of Service. To the extent of any inconsistency between any provision of these Terms of Service and any other guidelines, rules and/or additional terms and conditions posted on the Services from time to time, the provision(s) of these Terms of Service shall control.
Changes to these Terms or the Services
We reserve the right to change these Terms from time to time, in our sole discretion. In addition, we may change or stop providing the Services at any time. All changes are effective immediately. You agree that your continued use of the Services following such changes constitutes your acceptance of such changes to these Terms.
Registration and Your Account
You will need to create a user account to access our Services, either as a client user (“Client”) or as a licensed therapist user (“Therapist”). You agree that the information that you provide us during registration is accurate, complete, and current and that you will update your information with us to keep it accurate, complete, and current. You are solely responsible for your account and all activity associated with your account, including maintaining the confidentiality of your password. You must be at least 18 years old to use the Services.
Coa offers monthly and annual subscriptions to our users for access to our Services that automatically renew at the end the subscription term (each a “Subscription,” collectively “Subscriptions”). By purchasing a Subscription, you agree and acknowledge that your Subscription has an initial and recurring payment charge at the then-current Subscription rate and you accept responsibility for all recurring charges prior to cancellation, including where applicable any charges processed by Coa after the expiration date of your payment card.
To cancel your user Subscription, you can log into your account and cancel from the Account Settings. You must cancel before the next billing cycle starts. You may send us a message notifying us of your desire to cancel at firstname.lastname@example.org and we will do it for you.
With respect to Therapist Subscriptions, you agree that Coa may submit annual charges to your chosen payment method without further authorization from you, until you provide 60-day prior notice that you wish to terminate this authorization or to change your payment method.
To cancel your Subscription with at least 60-day prior notice, you may send us a message at email@example.com and we will do it for you. If you cancel, you may use your Subscription until the end of your then-current Subscription term. If we do not receive notice of your cancellation within 60-day of your next scheduled subscription date, we reserve the right to charge your chosen payment method for that year.
Billing and Payments
For our Clients, your therapy sessions will be billed as they occur. You can choose to stop seeing your therapist at any time and you will not be billed further. Any classes that you purchase are billed at the time of purchase.
For our Therapists, your Subscription will be billed periodically as described under “Subscriptions” above.
For all our users, if you purchase any classes, products or services (“Products”) through our Services, including Subscriptions, you agree to pay all applicable fees and taxes. All our Products are non-transferable, unless we specifically communicate otherwise at the time of purchase.
By providing your payment information to our third party payment processor, Stripe, you represent and warrant that you are legally authorized to provide such information and that you are legally authorized to initiate payments using such information.
Payments for Products are not refundable under any circumstances, including but not limited to the termination of a Subscription for whatever reason, unless we specifically communicate otherwise at the time of purchase.
Clients may request refunds from their therapist which will be handled based on the individual therapists policy. We do not provide refunds for classes in any circumstance, including for unused classes.
Your Use of the Services
No Coa materials or property may be copied, reproduced, displayed, republished, downloaded, posted, digitized, translated, modified, transmitted, distributed, or commercially exploited in any way, except as expressly permitted in these Terms. You are prohibited from any use of data mining, robots, or any other data gathering and extraction tools in your use of the Services.
The rights granted to you constitute a limited license and not a transfer of title. All right, title, and interest in and to the Services are, and will remain, the exclusive property of Coa and its affiliates. The Services are protected by copyright, trademark, other laws of the United States, and possibly by jurisdictions outside of the United States. Nothing in these Terms gives you a right to use Coa's intellectual property, including but not limited to Coa's name or any of Coa's trademarks, logos, domain names, other distinctive brand features, or copyrights.
Subject to these Terms, Coa grants you a limited, non-exclusive, non-transferable, and revocable license to use the Services. This license is for the sole purpose of enabling you to use and enjoy the benefit of the Services as provided by Coa, in the manner permitted by these Terms.
Under no circumstances will we be liable in any way for any content, including, but not limited to, any errors or omissions in any content, or for any losses or damages of any kind incurred as a result of the use of any content.
You agree to use the Services only for lawful purposes and in a manner that does not infringe the rights of, or restrict the use and enjoyment of the Services by us, other users of the Services and/or any third party. Such restriction includes conduct which is unlawful, or which may, in Coa's sole opinion, result in any disruption within the Services.
In order to preserve the Coa community and enable us to continue to offer the Services, you agree not to:
- Create and use a false identity or name, or otherwise misrepresent your identity, when interacting with other users of the Services;
- Use or attempt to use another user’s account; and
- Take photos or screenshots of other users while using the Services.
You may not do any of the following while accessing or using the Services: (i) access, tamper with, or use non-public areas of the Services, Coa’s computer systems, or the technical delivery systems of Coa’s providers; (ii) probe, scan, or test the vulnerability of any system or network or breach or circumvent any security or authentication measures; (iii) access or search or attempt to access or search the Services by any means (automated or otherwise) other than through our currently available, published interfaces that are provided by Coa; (iv) forge any TCP/IP packet header or any part of the header information in any email or posting, or in any way use the Services to send altered, deceptive or false source-identifying information; or (v) interfere with, or disrupt, (or attempt to do so), the access of any user, host or network, including, without limitation, sending a virus, overloading, flooding, spamming, mail-bombing the Services, or by scripting the creation of content in such a manner as to interfere with or create an undue burden on the Services.
Copyright Policy/Intellectual Property Policy
We respect the intellectual property rights of others and expect users of the Services to do the same. We will respond to notices of alleged intellectual property infringement, including but not limited to copyright infringement, that comply with applicable law and are properly provided to us. If you believe that your content has been copied in a way that constitutes copyright infringement, please submit a claim by please submit a claim by e-mailing us at firstname.lastname@example.org.
The Services may contain links to third party websites, services, or other content that are not owned or controlled by Coa. We do not endorse or assume any responsibility for such third party sites, information, products, or services. If you access any third party website, service or content from Coa, you do so at your own risk and agree that we will have no liability arising from your use of or access to any third party website, service or content.
We care about the security of our users. While we work to protect the security of your content and account, we cannot guarantee that unauthorized third parties will not be able to defeat our security measures. Please notify us immediately of any compromise or unauthorized use of your account.
Term and Termination
These Terms are effective from the date that you first access the Services or submit any information to Coa, whichever is earlier, and will remain effective until terminated in accordance with its terms, except for those terms that survive termination.
Coa may terminate or suspend your user account at any time, in our absolute discretion, with or without notice, for any or no reason. Upon termination of these Terms, your right to use the Services will immediately cease, and you will destroy all copies of information that you have obtained through the Services. All disclaimers, limitations of liability, indemnification, Coa rights of ownership and licenses to Coa will survive any termination.
We reserve the right at any time and from time to time to modify or discontinue, temporarily or permanently, the Services or any part or portion thereof, with or without notice to you. You agree that we will not be liable to you or any third party for any modification, suspension, or discontinuance of the Services, or any part or portion thereof. Nothing in these Terms will be construed to obligate Coa to maintain or support the Services, or any part or portion thereof, during the term of these Terms.
As a condition of your access to and use of the Services, you agree to indemnify and hold harmless Coa and its subsidiaries, affiliates, licensors, licensees, shareholders, officers, directors, employees, agents and other partners, from and against any claims, suits, proceedings, disputes, demands, liabilities, damages, losses, costs and expenses, including, without limitation, reasonable legal and accounting fees (including costs of defense of claims, suits or proceedings brought by third parties), in any way related to (a) your access to or use of the Services, (b) any dispute between you and any other user of the Services, including any disputes between Clients and Therapists, (c) any breach of your representations, warranties, or covenants under these Terms, or (d) your breach of any of these Terms. You will not enter into a settlement of the foregoing without our prior written approval.
COA IS AN ONLINE TECHNOLOGY PLATFORM THAT CONNECTS CLIENTS AND THERAPISTS. COA IS NOT A HEALTH CARE OR MEDICAL PROVIDER, AND OUR SERVICES, INCLUDING, BUT NOT LIMITED TO, OUR EMOTIONAL FITNESS CLASSES, ARE NOT MEDICAL ADVICE OR CLINICAL TREATMENT AND THEY ARE INTENDED TO BE EDUCATIONAL ONLY. YOU SHOULD ONLY SEEK MEDICAL ADVICE OR TREATMENT FROM YOUR THERAPIST AND OTHER QUALIFIED AND LICENSED HEALTH CARE PROVIDERS.
ANY INFORMATION OR LINKS AVAILABLE TO OUR USERS THROUGH THE SERVICES ARE FOR GENERAL INFORMATION PURPOSES ONLY AND ARE NOT INTENDED TO BE RELIED UPON AND ARE NOT A SUBSTITUTE FOR PROFESSIONAL MEDICAL ADVICE.
THE SERVICES AND ALL INCLUDED CONTENT ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS WITHOUT WARRANTY OF ANY KIND, WHETHER EXPRESS OR IMPLIED. WITHOUT LIMITING THE FOREGOING, COA EXPRESSLY DISCLAIMS ANY AND ALL WARRANTIES AND CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT AND ANY WARRANTIES ARISING OUT OF COURSE OF DEALING OR USAGE OF TRADE.
YOUR USE OF THE SERVICES IS AT YOUR OWN DISCRETION AND SOLE RISK. WE MAKE NO PROMISES WITH RESPECT TO, AND EXPRESSLY DISCLAIM ALL LIABILITY, TO THE MAXIMUM EXTENT PERMITTED BY LAW, FOR: (I) COMPLETENESS, ACCURACY, AVAILABILITY, TIMELINESS, SECURITY OR RELIABILITY OF THE SERVICES OR ANY CONTENT PROVIDED BY THE SERVICES (II) ANY HARM TO YOUR COMPUTER SYSTEM, LOSS OF DATA, OR OTHER HARM THAT RESULTS FROM YOUR ACCESS TO OR USE OF THE SERVICES; (III) THE DELETION OF, OR THE FAILURE TO STORE OR TO TRANSMIT ANY CONTENT AND OTHER COMMUNICATIONS THROUGH THE SERVICES; AND (IV) WHETHER THE SERVICES WILL MEET YOUR REQUIREMENTS OR BE AVAILABLE ON AN UNINTERRUPTED, SECURE, OR ERROR-FREE BASIS.
Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, COA SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY, OR ANY LOSS OF DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES. IN NO EVENT SHALL COA'S AGGREGATE LIABILITY FOR ALL CLAIMS RELATED TO THE SERVICES EXCEED THE GREATER OF ONE HUNDRED DOLLARS ($100.00) OR THE AMOUNTS PAID BY YOU TO COA FOR THE PAST SIX MONTHS FOR THE SERVICES.
THE LIMITATIONS IN THIS SECTION SHALL APPLY TO ANY THEORY OF LIABILITY, WHETHER BASED ON WARRANTY, CONTRACT, STATUTE, TORT (INCLUDING NEGLIGENCE) OR OTHERWISE AND WHETHER OR NOT COA HAS BEEN INFORMED OF THE POSSIBILITY OF ANY SUCH DAMAGE, AND EVEN IF A REMEDY SET FORTH HEREIN IS FOUND TO HAVE FAILED OF ITS ESSENTIAL PURPOSE.
Governing Law and Jurisdiction
These Terms will be governed by and interpreted in accordance with the laws of the State of California, without regard to its conflict of laws provisions. Any claims, legal proceedings or litigation arising in connection with these Terms or the Services, for which the dispute arbitration provision below does not apply, will be brought solely in the federal or state courts located in the City and County of San Francisco, California. You consent to the jurisdiction and venue in such courts and waive any objection as to inconvenient forum.
You and Coa agree that any dispute, claim or controversy arising out of or relating to these Terms or to your use of the Services (collectively "Disputes") will be settled by binding arbitration, except that each party retains the right to seek injunctive or other equitable relief in a court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation, or violation of a party’s copyrights, trademarks, trade secrets, patents, or other intellectual property rights. You acknowledge and agree that you and Coa each are waiving the right to a trial by jury or to participate as a plaintiff as a class member in any class action proceeding. Further, unless you and Coa agree otherwise in writing, the arbitrator may not consolidate more than one person’s claims and may not preside over any form class action proceeding. If this specific paragraph is held unenforceable, then the entirety of this “Dispute Resolution” section will be deemed void. Except as provided in the preceding sentence, this “Dispute Resolution” section will survive any termination of the agreement contained in these Terms.
Arbitration Rules and Governing Law. The arbitration will be administered by the American Arbitration Association ("AAA") in accordance with the Commercial Arbitration Rules and the Supplementary Procedures for Consumer Related Disputes (the "AAA Rules") then in effect, except as modified by this "Dispute Resolution" section. (The AAA Rules are available athttp://www.adr.org or by calling the AA at 1-800-778-7879). The Federal Arbitration act will govern the interpretation of this section.
Arbitration Process. A party who desires to initiate the arbitration must provide the other party with a written Demand for Arbitration as specified in the AAA Rules. The arbitrator will be either a retired judge or an attorney licensed to practice law in the state of California and will be selected by the parties from the AAA’s roster of consumer dispute arbitrators. If the parties are unable to agree upon an arbitrator within 7 days of delivery of the Demand for Arbitration, then the AAA will appoint the arbitrator in accordance with AAA Rules.
Arbitration Location and Procedure. Unless you and Coa agree otherwise, the arbitration will be conducted in San Francisco. If your claim does not exceed $10,000, then the arbitration will be conducted solely on the basis of documents you and Coa submit to the arbitrator, unless you request a hearing and the arbitrator then determines that a hearing is necessary. If your claim exceeds $10,000, your right to a hearing will be determined by AAA Rules. Subject to AAA Rules, the arbitrator will have the discretion to direct a reasonable exchange of information by the parties, consistent with the expedited nature of the arbitration.
Arbitrator’s Decision. The arbitrator will render an award within the timeframe specified in the AAA Rules. The arbitrator’s decision will include the essential findings and conclusions upon which the arbitrator based the award. Judgment on the arbitration may be entered in any court having jurisdiction thereof. Any award of damages by an arbitrator must be consistent with the “Disclaimers and Limitations of Liability” section above. The arbitrator may award declaratory or injunctive relief in favor of the claimant only to the extent necessary to provide relief warranted by the claimant’s individual claim.
Fees. Your responsibility to pay any AAA filing, administrative and arbitrator fees will be as set forth in the AAA Rules.
If any provision of these Terms is found to be unlawful, void, or for any reason unenforceable, then that provision shall be deemed severable from these Terms and shall not affect the validity and enforceability of any remaining provisions (except as provided for under “Dispute Resolution”). This is the entire agreement between you and us relating to the subject matter herein and supersedes any and all prior or contemporaneous written or oral agreements between you and us with respect to such subject matter. Neither these Terms nor any right, obligation, or remedy hereunder is assignable, transferable, delegable, or sub-licensable by you except with our prior written consent, and any attempted assignment, transfer, delegation, or sublicense shall be null and void. We may assign, transfer, or delegate these Terms or any right or obligation or remedy hereunder in its sole discretion. No waiver by either party of any breach or default hereunder shall be deemed to be a waiver of any preceding or subsequent breach or default. Any heading, caption, or section title contained in these Terms is inserted only as a matter of convenience and in no way defines or explains any section or provision hereof.
The Services are provided by Orchid Health, Inc., dba Coa You can contact us by e-mailing us at email@example.com.
Effective: October 15, 2020